Privacy Policy

Scope

This policy applies to personal information collected on websites owned or controlled by Flow Screed Services Surrey Limited. The term ‘Flow Screed Services Surrey Limited’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

We are committed to comply with the UK Data Protection Act 1998. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.

This policy advises you on how we will use any personal information we collect or you provide through our website. Please read it carefully. Do not continue to use our website if you disagree with any part of this Privacy and Cookie Policy.

Personal Information

We collect your personal information where you have communicated it to us by way of, but not limited to, completion of our contact form, free download registration or email. Personal information is used to identify or locate an individual and will include, but may not be limited to, name, email address, postal address, telephone number(s), as well as other non-public information that is associated with this personal information. We use your Personal information to send communications, respond to your enquiries, and send marketing and promotional messages about our products and services that may be of interest to you.

If, at any time, you want to opt-out of receiving such marketing communications from us, or would like to change the channels that we use to contact you, please click on the unsubscribe link at the bottom of any email you receive from us, or email us, stating your preferences, at [email protected].

At Flowscreed Surrey, we value your privacy. By contacting us, you agree to receive and send emails to [email protected]. Your email address will be used solely for communication regarding our services and will not be shared with third parties.

Non-Personally Identifiable Information

We collect non-personally identifiable Information automatically when you visit our site. Non-personally identifiable information is not used nor intended to be used to personally identify an individual and is not associated with nor linked to personal information. This non-personally identifiable information includes your internet protocol address, browser type, browser language, date and time of your request, and the web page you visited immediately prior to visiting our site.

Flow Screed Services Surrey Limited will make no attempt to track or identify individual users, except where there is reasonable suspicion that unauthorised access to systems or resources operating as part of Flow Screed Services Surrey Limited’s web services has been attempted.

As a condition of use of this site, all users must give permission for Flow Screed Services Surrey Limited to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

All log file information collected by Flow Screed Services Surrey Limited is kept secure and no access to raw log files is given to any third party.

How will your Personal Information be used and shared?

The personal information we collect allows us to:

  • administer our website and provide customer services;
  • meet legal, regulatory and compliance requirements;
  • monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
  • gather management information to form statistical and trend analysis;
  • communicate with you;
  • investigate any complaints about this website;
  • personalise your experience of this website; and
  • contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so)

How we use Cookies

Cookies are small text files stored on your computer when you visit websites. We use cookies to help identify your computer so we can tailor your user experience, and collect general information on how our website is used, which we use to help us improve it.

There are two types of Cookies: ‘Session’ cookies and ‘Persistent’ cookies.

‘Session’ cookies are temporary and are deleted when you shut down your web browser or turn off your computer. These are used to improve your navigation through a website and, for example, to keep track of your shopping basket contents.

‘Persistent’ cookies remain on your computer until manually deleted or when they reach an expiry date. They hold information that is useful if you revisit the website, such as login details and customising your personal preferences.

You can disable cookies already stored on your computer, but this may stop our website and others from functioning properly. It may also cause saved login details, for example, to be deleted, so ensure you have a note of them before deleting all cookies. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Changes to our Privacy and Cookies Policy

We reserve the right to amend our Privacy and Cookies Policy at any time. We advise you to revisit this page regularly to ensure you are aware of the latest policy applicable to the use of this website.

If you have any questions about this statement or your personal information, please contact us at [email protected].